Moving Forward In Difficult Days

RETURNS

 

Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable). Several types of goods are exempt from being returned.

 

To complete your return, we require a the original shipping slip, order number, receipt or proof of purchase.

 

REFUNDS (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

 

EXCHANGES (if applicable)

 

Under the Fig Tree Media will only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at underthefigtreemedia@gmail.com and send your item to: 4517 W 21st Street Dr, Greeley, CO, 80634

SHIPPING

 

Under the Fig Tree Media products offered on this website are shipped within 1-3 days using the United States Postal Service, with tracking.  To return your item(s), please mail your product to: 4517 W 21st Street Dr, Greeley, CO, 80634. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable). Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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